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Title
Text copied to clipboard!Front Desk Supervisor
Description
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We are looking for a Front Desk Supervisor to lead and manage our front desk team, ensuring the highest level of guest satisfaction and efficient daily operations. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for customer service. As a Front Desk Supervisor, you will be responsible for overseeing the front desk staff, handling guest inquiries and complaints, and ensuring that all front desk procedures are followed accurately and efficiently. You will also be expected to train new employees, schedule shifts, and collaborate with other departments to ensure seamless guest experiences. In this role, you will monitor the performance of front desk agents, provide feedback and coaching, and implement strategies to improve service quality. You will handle escalated guest issues, resolve conflicts, and ensure that all guests feel welcomed and valued. Additionally, you will be responsible for maintaining accurate records, managing reservations, and ensuring compliance with company policies and procedures. The Front Desk Supervisor will also assist with administrative tasks, such as preparing reports, managing inventory, and supporting the front office manager as needed. This position requires a high level of professionalism, attention to detail, and the ability to multitask in a fast-paced environment. If you are a motivated individual with a commitment to excellence and a desire to grow within the hospitality industry, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Supervise and support front desk staff during shifts
- Handle guest check-ins, check-outs, and reservations
- Resolve guest complaints and escalate issues as needed
- Train and onboard new front desk employees
- Ensure compliance with company policies and procedures
- Prepare and manage staff schedules
- Monitor and maintain front desk inventory and supplies
- Collaborate with housekeeping and other departments
- Maintain accurate records and reports
- Provide exceptional customer service at all times
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred
- Previous experience in a front desk or customer service role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel management software and MS Office
- Ability to handle stressful situations calmly and professionally
- Strong organizational and multitasking skills
- Attention to detail and problem-solving abilities
- Flexible schedule, including nights, weekends, and holidays
- Positive attitude and commitment to guest satisfaction
Potential interview questions
Text copied to clipboard!- What experience do you have in front desk or customer service roles?
- How do you handle difficult guest situations?
- Describe your approach to training new employees.
- How do you prioritize tasks during busy periods?
- What hotel management software are you familiar with?
- How do you ensure compliance with company policies?
- Can you provide an example of resolving a team conflict?
- Are you available to work flexible hours, including weekends and holidays?
- What strategies do you use to motivate your team?
- Why are you interested in this Front Desk Supervisor position?
